Experience of Hospice Care
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Primrose Hospice Survey Form
We are so glad you decided to take this survey. Your feedback is central to continued improvement of our services so we can offer you and yours the quality of care you deserve.
You will have the opportunity to give more detailed feedback further on in the survey
. Click
START
to continue.
Primrose Hospice Survey Form
We are collecting and using data in accordance with the University of Leicester Privacy Notice (
Website privacy policy
). Please contact the Information Commissioner on
03031231113
if you have any concerns. If you would like to speak to one of the team at Primrose Hospice & Family Support Centre about your feedback in more detail please call us on
01527889799
or email
info@primrosehospice.org
. Click
NEXT
to choose the service that you received.
Which service did you access at Primrose Hospice?
Day Hospice
Occupational Therapist
Family Support
Physiotherapist
Children
Living Well Service
Counselling
Clinical Nurse Specialist
Benefits Advice
Section 1
Our Environment at Primrose Hospice
We will not ask you to identify yourself in the survey. To maintain the privacy of our staff we request you
DO NOT IDENTIFY
them by name.
When answering questions, simply select the smiley that best describes your experience.
Click
NEXT
to start answering the survey.
1. How satisfied are you with the indoor facilities at Primrose Hospice?
(This includes reception, rooms, toilets, quiet areas, etc.)
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
2. How satisfied are you with the outdoor facilities at Primrose Hospice?
(This includes parking, gardens, etc.)
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
3. How satisfied are you with the welcome you received during your visit to the Primrose Hospice or to the Family Support Centre?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Primrose Hospice Survey Form
Section 2
Your Care at Primrose Hospice
4. How satisfied were you with the time you waited for an appointment?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
5. How satisfied were you that the services being provided by our Hospice have met your needs?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
6. How satisfied were you (or your relative) that you were fully involved in current and future decisions about you or your relative?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
7. How satisfied were you that the plan or next steps were clearly communicated to you?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
8. How satisfied were you that your personal views, values and beliefs were respected?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
9. How satisfied were you that the services considered and met your spiritual needs?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Primrose Hospice Survey Form
Section 3
Our Staff at Primrose Hospice
10. How satisfied are you that whilst you were in the Hospice or Family Support Centre, the staff and volunteers introduce themselves?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
11. Were you satisfied that your privacy and dignity were always respected?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
12. How satisfied are you that you have been able to talk to our staff as openly and honestly as you would wish?
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
13. Is there any positive feedback you would like to provide?
NOTE: Please
DO NOT
identify yourself or our staff
14. We are always looking for ways to improve. Are there any improvements, no matter how big or small, that you would like to suggest? This will help us deliver the best possible care and support.
NOTE: Please
DO NOT
identify yourself or our staff
Primrose Hospice Survey Form
Section 4
Finally...
15. Would you feel confident to make suggestions, complaints or feedback if you needed to?
YES
NO
Yes
No
16. How likely are you to recommend Primrose Hospice Services to people you know?
Confirmation
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